
Kindness-Fuelled Growth for Customer-First Businesses
When you have a stream of ideas and are struggling to prioritise. We help bring clarity and a tangible action plan.
When you aren’t attracting enough customers or are struggling to retain them. We can forensically analyse the customer journey and create actionable, innovative and commercial solutions to drive improvements. Even more, we can support in driving those improvements alongside you.
When you have a project or projects that sit on the back burner and you don’t have the capacity to manage them internally. We help deliver these creating business change, efficiency improvements and ultimately profits.
We are experts in collaboration and leadership, we partner with CEOs, Founders and their teams to drive lasting improvements and success. We are innovative, we are ambitious but overall we are kind.
Provided support and encouragement alongside expertise and a robust action plan to turn a single chair hair salon to a 6+ chair hair salon and so much more.
Transformed how a multi-million retail business operated – from teams working in silo into a collaborative customer-focused organisation. This is just one example from our extensive careers in global retail businesses.
Provided mentoring, guidance and an actionable plan to an individual seeking a career change, leading to the formation of a successful business. An example of the 121 support we provide for founders and CEOs.
Supported the founder of a not-for-profit in its infancy with a customer centric action plan and 3 year growth strategy. A cause we continue to support.
I’ve always believed that great businesses are built on great customer experiences. From the start of my retail career to supporting business leaders at every stage, I’ve seen firsthand how the right strategy (and implementing it!) can turn a struggling business into a thriving one.
With over 20 years in retail leadership, I’ve worked with businesses of all sizes – each with its own ambitions, opportunities, and challenges. No matter where they are in their journey, I bring a fresh perspective and a solutions-focused mindset to help them move forward.
My own personal journey hasn’t been a straight line. I was forced to pause, reassess, and redefine what really mattered. Surviving breast cancer twice gave me the clarity to focus on what I love most: helping businesses and people reach their full potential.
That’s why I created Ambitious Kind – offering business advice and chief of staff style support built on the belief that kindness in business, as well as life, is a superpower.
At Ambitious kind we love helping businesses and leaders turn ambition into action and challenges into growth opportunities. With a holistic approach, we connect the dots between strategy, operations, and customer experience—always keeping the customer at the heart of every decision. Because in retail and business, when you put the customer first, everything else falls into place.